Returns & Exchanges

Due to the perishable nature of our award-winning cheeses, we are unable to accept physical returns, but we are committed to ensuring your complete satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 7 days for a full replacement or credit.

Return Process

• 1.
  Inspect Your Delivery

  Examine your cheese upon arrival to ensure the vacuum seal is intact and the product is at a safe temperature.

• 2.
  Document Any Issues

  Take clear photographs of any damaged packaging or product inconsistencies to help our quality control team evaluate the claim.

• 3.
  Contact Customer Support

  Email our support team with your order number and photos within one week of receiving your shipment.

• 4.
  Receive Resolution

  Once reviewed, we will issue a replacement shipment or a refund to your original payment method to make it right.